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From:Annie Masuger 2011/5/30

Would you please let me know when will i receive the puzzle gift?
Reply from: 684899
Dear Annie,

Good day to you and thanks for your message.
As the shipment needs to be shipped overseas, so it needs to take around 7 days to be your side. To get one free puzzle gift will be worth such time, right?
Sincerely hope you will get full puzzle fun at that time.

Scott Tu
Sales Department
684899 Braintelligent

From:Daniels Kukoc 2011/5/9
Dear Sir,

Do you provide the games of play ground? I mean, does it have files to download?
Reply from: 684899
Dear Daniels,

Thanks that you love our online game. Iam sorry that we

currently dont offer any files. We just hope everyone can

enjoy his puzzle fun in our site. But we will think over

your idea, thanks.

684899 Sales Department

From:Sandy Long 2011/5/5
Hi, it seems that your items are expensive then i buy in our local store. Is your price right?
Reply from: 684899
Dear Sandy,

Yes, according to the custom tax of each company, we need to concern about the additional tax.
But if you look at the super combo and the discount package, you will find that they are much cheaper then one pcs, even if you find it in your place.
Thats because the tax is seperated into the larger amount of items.
In other words, the larger amonut you buy, the cheaper price you get.
If you dont find your amount in our list, you can email us via scott.684899@gmail.com to discuss.
Hope my response will be useful for you.

Kindly Regards,

Scott Tu
Sales Department

From:Hank Prior 2011/4/27
Hi, i have a question. No matter we did the order in your shop, just login in, and then we will get a new puzzle game? No charge?
Reply from: 684899
Hi Hank,

As to your question, its definitely yes, just take a few seconds to sign up in our website, no addititonal charge, no any private information needed. We will mail an all new puzzle game to new account.

Kindly Regards,

684899 Sales Department

From:Allen Here 2011/4/21
Dear Sirs,i've made an order, what time will i get my items?
Reply from: 684899
Dear Allen,

Thanks for your question, after your order checked, it will take around 7 days to be shipped to your side.
Hope my answer will be useful for you.
If you have any question, please tell us.

684899 Customer Service

From:Antje 2011/1/2
Since I first discovered a Lonpos 101 in my local toy store, me and a friend of mine are totally addicted. Meanwhile we both got the Lonpos Colorful Cabin and the Cosmic Creatures as well. It's so much fun with all the different levels and solutions! Thanks a lot for making really smart puzzle games.
Reply from: 684899
Dear Antje,

Thanks for your message, this inspires us so much.
We set this website to borrow all funny games to each puzzle fans, though currenty we only have lonpos series. But we believe that we will have many kinds of games to offer the players.


From:hayley haney 2010/7/29
Brillient game were all hooked on it.My daughter spilt a drink on out lonpos 505 book now the pages are stuck is there any way to pay for a new book thanks hayley.

Reply from: 684899
Dear Hayley Haney,

First, we appreciated that you purchased Lonpos games.
As to the lost booklet, would you please contact the shop which you bought from?
I believe that they will be happy to serve you.

Currently we 684899 dont have the booklet replacement service, maybe we will do that in a few days later.
If you have any question, please feel free to let me know.

Kindly Regards,

684899 Braintelligent Mall

From:Anti 2009/12/15

How do you ship my goods?
And how many days will my goods arrive at my home?
Please let me know as soon as possible sence my son's birthday is coming.

thanks and regards,
Reply from: 684899
Hi Anti,

After your order confirm, we will mail your order to the address you write by EMS.
The EMS usually needs 7 to 10 days to ship.
If you need other shippment ex.UPS or TNT, you will need to pay this charge.
Hope my answer is useful for you.

Happy birthday to your son!!


684899 customer service

From:Tomi 2009/12/15
Hi Sir,

I get a little confused, there seems to be many kinds of games in your website.
Which section should I go first?
And which area is most suitable for me?


Reply from: 684899
Hi Tomi,

Thanks for your question.

First, you need to identify what do you need in advance.
Second, if you are a toy agent, then you can enter the bulk sale area.
If you are a customer, you can enter the show room section or so on.
If you are a puzzle maniac, you can enter the craft area.

To shorten your surveying time, the most important is to understand what do you need in advance.


684899 customer service

From:Howard 2009/12/9

I love your website and your puzzles.
Do you offer other puzzles except Lonpos series?
I mean is there any other puzzles I can choose.
Please let me know, thanks.
Reply from: 684899
Hi Howard,

Thanks for your question.
Yes, at this mean while we have only Lonpos puzzles.
But soon we will have our own items, it is a totally different puzzle.
Please kindly be advised that I can tell you too much now.
I am sure it will be so amazing, fun, and easy to play.
Just be patience and wait for it released.
It will not make you disappointed.

684899 customer service

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